Australian telehealth platform
Re-engineering Access to Care
At DocTel, we are committed to eliminating the barriers in healthcare by leveraging cutting-edge technology to create a seamless, integrated experience for all, through an Australian Telehealth Platform.
Our Journey
The DocTel Story
DocTel didn’t begin with a business plan or a growth target. It began with conversations — with patients who felt rushed or unheard, and with practitioners frustrated by systems that made good care harder than it needed to be.
We’re not trying to build the biggest platform, or scale for the sake of scale. Our focus is simpler, and harder: to build something that works — thoughtfully, reliably, and better each time it’s used.
We believe healthcare improves through continuous refinement, not shortcuts. By building our technology in-house and questioning assumptions others accept, we’re able to simplify what should never have been complicated, while respecting the complexity that truly matters.
DocTel is shaped by the people who use it. We listen, we iterate, and we stay curious. Because meaningful progress doesn’t come from copying what exists — it comes from caring enough to rethink it.
What Sets Us Apart
DocTel is a secure Australian telehealth service offering online medical consultations, prescriptions, and digital healthcare solutions through compliant, practitioner-led technology.
Built In-House, For a Reason
We don’t rely on off-the-shelf systems designed for someone else’s workflow. DocTel’s technology is built and refined in-house, allowing us to adapt quickly, simplify intelligently, and improve continuously — without compromising clinical standards or user experience.
Trust Is Designed In
Compliance isn’t a checkbox at DocTel — it’s a design constraint we respect from the start. Every process is shaped to align with Australian healthcare regulations, privacy expectations, and professional standards, so patients and practitioners can focus on care, not administration.
Designed With Practitioners, Not Around Them
Good care depends on good systems. We work closely with healthcare professionals to ensure DocTel supports real clinical workflows — not idealised ones. The result is technology that respects time, judgment, and the realities of modern practice.
Clarity Over Complexity
Healthcare should never feel confusing or transactional. We prioritise clear communication, continuity, and informed decision-making, so patients understand their care and feel confident at every step — before, during, and after a consultation.
Thoughtful Systems. Responsible Security.
Security at DocTel is not an add-on or a feature — it is a responsibility. Every system we build is approached with the understanding that healthcare data demands care, restraint, and accountability.
Our technology is developed in-house, allowing us to make deliberate decisions around access control, data handling, and platform integrity. We prioritise privacy by design, regulatory alignment, and operational transparency over speed or shortcuts.
Rather than relying on broad claims, we focus on doing the fundamentals well — building systems that practitioners can trust, and patients can rely on, every time they use the platform.
A Vision for the Future
Building a long-term Australian telehealth platform that keeps improving — expanding carefully across services while staying compliant, practitioner-led, and patient-first.
We see DocTel as a long-term platform — not a single service and not a short-term trend.
Our focus is to expand carefully, only where we can deliver genuine quality: better clinical workflows, clearer patient experiences, and smarter technology that reduces friction without compromising standards.
As the platform grows, our priorities stay the same — continuous improvement, responsible innovation, and a commitment to doing the fundamentals exceptionally well.
Building Healthcare That Works
Our Promise to You
At DocTel, our promise is simple: to treat healthcare with the care it deserves. We build systems that respect clinical judgment, protect privacy, and improve with every interaction. We listen to patients and practitioners, refine what doesn’t work, and avoid shortcuts that compromise trust. Whether you’re seeking care or delivering it, our commitment is to reliability, clarity, and doing the fundamentals well — every time.