Question 1

How do I schedule an appointment?

Accepted Answer

Log in or create a DocTel account, choose “Schedule a Visit,” select STD Treatment, and pick a time that suits you. Same-day slots are usually available.

Question 2

Is my consultation private and secure?

Accepted Answer

Yes. All video consults run on encrypted, privacy-protected technology. Only you and your AHPRA-registered doctor can access your consultation and notes.

Question 3

Can I get an STD prescription online through DocTel?

Accepted Answer

If clinically appropriate, your doctor can issue an electronic prescription and send it directly to your preferred pharmacy.

Question 4

Do I need a test before treatment?

Accepted Answer

Not always. Your doctor will assess symptoms and history first. If testing is needed, we’ll refer you to a local accredited pathology centre or advise an approved at-home kit.

Question 5

How fast will I get results?

Accepted Answer

Most pathology results return in 2–5 business days. Your doctor will review them with you and outline next steps.

Question 6

Will the consultation show on Medicare or insurance?

Accepted Answer

Costs are transparent at booking. Depending on your cover, some fees may be claimable—check with your provider.

Question 7

Can I stay anonymous?

Accepted Answer

You’ll need accurate details for safe clinical care and prescriptions. Your data remains confidential and is never shared for marketing.

Question 8

What if my symptoms get worse?

Accepted Answer

Use your DocTel account to book a follow-up or, if urgent, call 000 or attend the nearest emergency department.

Doctel: A New Standard in Digital Healthcare — Safe, Private, Reliable, and Human-Centred

Inside the Vision: How DocTel Was Built to Redefine Telehealth in Australia